I once read a book called The Raving Fan. It is about businesses who exceed customer's expectations. Wilhelm's has exceeded my expectations again. I have tried to fix a noise/flapping sound with Bell and Arrowhead Honda for my 2010 Civic for 6 months. I take my Civic into Wilhelm's for an oil change. I briefly mention the flapping problem to Doug and he takes charge. It was like a challenge for him. Sure enough, he found it and fixed it. The sound drove me nuts. I am now a happy man! Everybody who uses a dealer should switch to Wilhelm's. Honest, fair and thorough. I am a Raving Fan!